Responsible Gaming – Your Wellbeing Is Our Priority
At Lukki, we believe that online casino entertainment should always be safe, enjoyable, and under your control. While gaming can be fun and rewarding, it also carries risks when approached without moderation. That’s why we are committed to supporting responsible gambling through clear tools, education, and dedicated support.
We want every player to enjoy the excitement of casino games responsibly—and we’re here to help make that happen.
Our Approach to Responsible Gaming
Our mission goes beyond offering great games and bonuses. We are committed to:
- Providing tools that help you stay in control of your play
- Educating players about the risks of problem gambling
- Identifying and assisting users who show signs of risky behavior
- Complying with all regulatory requirements and best practices
Self-Control Tools Available to All Players
Lukki offers a full suite of built-in responsible gaming tools. You can access and manage these features directly from your account settings or by contacting customer support.
Deposit Limits
Set daily, weekly, or monthly limits on the amount you can deposit.
Loss Limits
Control how much you’re prepared to lose within a given period.
Session Time Alerts
Stay aware of your time spent playing with on-screen notifications.
Time-Outs
Take a short break—anywhere from 24 hours to several weeks—without closing your account.
Self-Exclusion
Need a longer break? You can self-exclude for 6 months, 1 year, or permanently. This locks your account and blocks access to real-money play for the duration you choose.
Permanent Account Closure
At your request, your account can be permanently closed. Our team will confirm your request and action it immediately.
Are You Playing Responsibly?
If you’re unsure whether your gambling is still under control, ask yourself:
- Do I gamble more than I planned or can afford?
- Do I use gambling to escape stress or problems?
- Have I tried to stop, but couldn’t?
- Am I hiding my gambling from others?
- Do I feel anxious, guilty, or irritable after losing?
If you answer “yes” to one or more of these questions, we strongly recommend taking a break or speaking with a support organization.
Preventing Underage Gambling
Lukki strictly prohibits access to users under the age of 18 (or the legal age in your country). All accounts undergo mandatory age verification as part of our compliance protocols.
To help protect minors at home, we encourage parents and guardians to use child protection software such as:
- Net Nanny – www.netnanny.com
- Qustodio – www.qustodio.com
Get Help When You Need It
If you or someone close to you is struggling with gambling, professional support is available. The following independent organizations provide free, confidential help:
- GamCare – www.gamcare.org.uk
- BeGambleAware – www.begambleaware.org
- Gambling Therapy – www.gamblingtherapy.org
- Gamblers Anonymous – www.gamblersanonymous.org
Need Help from Us?
Our trained support team is available 24/7 to assist you with:
- Setting limits
- Activating self-exclusion
- Providing advice or connecting you with support resources
We are here to support your wellbeing—because safe play is smart play.